Frequently Asked Questions
Everything you need to know about ordering your favorite spirits, wines, and craft beers from BSW Liquor.
What are the shipping costs and delivery times?
Shipping costs are calculated at checkout based on the weight of your order and your location. Most orders are processed within 1-2 business days with delivery typically taking 3-7 business days depending on the selected shipping method.
Do I need to be 18+ to receive my order?
Yes. By law, all alcohol deliveries must be received by an individual who is of legal drinking age in their province. A valid government-issued photo ID is required upon delivery to verify age.
What is your return policy for damaged or incorrect items?
If your order arrives damaged or you receive the incorrect product, please contact our support team within 48 hours of delivery with photos of the issue. We will arrange for a replacement or a full refund.
Can I track my order after it has been shipped?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and digital wallets for your convenience.
How do you ensure the quality and authenticity of your products?
BSW Liquor sources all products directly from licensed distributors and reputable producers. All inventory is stored in temperature-controlled environments to ensure that every bottle reaches you in peak condition.