Returns & Refund Policy

At BSW Liquor, we strive to ensure your satisfaction; however, due to provincial regulations and the nature of food and beverage products, all sales are final unless the product is damaged or incorrect. If you receive a compromised item, please notify us within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and clear photos of the damaged or incorrect bottle within 48 hours of receipt.

• 2.
  Review Process

  Our quality assurance team will review your claim and the provided documentation to verify the issue against our shipping standards.

• 3.
  Return Authorization

  Once approved, we will provide a return authorization number and instructions on whether to discard the product or return it to our warehouse.

• 4.
  Resolution

  Upon final verification, we will issue a replacement or a full refund to your original payment method within 5 to 7 business days.